FAQs

ARE OUR PRODUCTS SUITABLE FOR CHILDREN?

No our products are not suitable for children. They contain small parts along with Silicone beads that are a potential choking hazard so please keep them away from children. These are not chew toys.

DO YOU OFFER INTERNATIONAL SHIPPING?

Sorry at this stage we only ship in Australia

SHIPPING COSTS/CORRECT SHIPPING?

We offer flat rate shipping with a few different options depending on whether or not your box includes a tumbler. Please select the correct shipping option through checkout or you will be invoiced the difference.

HOW LONG IS PRODUCT TURNAROUND ON CUSTOM/PERSONALISED ITEMS?

We hand make all our products so if you order a custom/personalised item there will be a 7-10 day turnaround time however there is a possibility we will have your items out sooner depending on order quantities.

IS YOUR ITEM DAMAGED/PROBLEM OCCURED

If any product is damaged or any problems occur 3 days after receiving your products we are not liable and there will be no refunds as products are always tested/checked before sending out.

If any product comes damaged through Aus Post as this has not occurred from us please put in a dispute directly with Aus Post.

CAN I RETURN A CUSTOM/PERSONALISED ITEM?

There is no returns on custom/personalised items.